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Returns

We are committed to providing you with professional service and quality products. It is not very often we have returns due to our high quality, but if you do then please read the details below.

● Returns for items we stock in our store and presale items:

We will refund your order, less the shipping charges, for products that are damaged in shipment or dissatisfaction with the product workmanship within 10 days of you receiving the product. Refunds are given as soon as we receive the product back from you. A 15% restocking fee will be added for returned items which are not being replaced.
All claims must be filed within 10 business days from receipt of merchandise. Please contact us regarding your claim. All returned merchandise must include:

  • The original packaging (or new quality packaging) in good condition or better.
  • The merchandise you received and be in a re-sellable condition.
  • A brief note explaining the reason for the return as well as the option you chose for either a replacement or refund.
  • Your name, address, phone number, and email address.

All returns must be received in the same condition as we had shipped them. We will gladly pay the shipping charges to send a replacement to you if an incorrect, defective, or damaged item is received; however, all return shipping charges will be your sole responsibility.

 

● Returns for custom made products:

Please contact us with the details of your return. Each custom order is unique and requires different services.

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